Frequently asked questions

I will generally get your order ready as soon as I receive it or if I’m busy it can be up to 2 days. I use NZ post & abide by their postal times. Allow up to 3 to 4 business days to receive your order. Extra if you live rurally or during peak times. Get in touch with me if you require your order sooner.

Urban - Flat rate $10.00
Rural - Flat rate $16.50

NZ only

Please let me know as soon as possible (within 48 hours) & I will see what I can do to help you out. I may need a photo also.

Due to hygiene reasons, unfortunately I do not accept returns if you have changed your mind, dislike a product texture or scent.

Absolutely! I can also pop a wee card in, just let me know what you would like written on the card at check out.

A hydrosol is an aromatic botanical water. I like to call it “the soul of the botanical”. Obtained via steam or hydro distillation using a distiller or a traditional copper alembic. The end result is a rich aromatic & intense hydrating botanical water which has therapeutic properties.

Because of the natural ingredients (plant oils, butters, clays, hydrosol, essential oils) & if the soaps are stored correctly before using-cool, dark cupboard, then the quality of the soap should last a year.

Before you use your soap, keep in a cool, dry place such as a cupboard. Once in use, keep your soap on a well drained surface like a soap dish or hang in a soap saver. The more it drys out between uses, the more time it can spend with you. I include a soap care card with every purchase.